Avanyah's help Center
Welcome to the Avanyah FAQ page, where we dive into everything you need to know about our unique festival fashion, sustainable clothing, and how we collaborate with artists and art collectives to bring you unique fashion that stands out at festivals and beyond. Whether you're gearing up for psychedelic trance festivals, searching for that perfect festival outfit, or a B2B client interested in our festival shop offerings, we've got you covered.
Shopping & Orders
How I can use your coupons ?
How do I find the right size for my festival outfit?
Whether men’s or women’s clothing, each of our products has a size chart integrated into the product description. Our size guide will help you to find the perfect fit for you. For personalized advice, our customer service team is always ready to assist you.
I saw one item on a festival, but I can't find it in the online shop.
Due to differences in the respective assortments, you may have seen certain designs in our shop at various festivals and markets, but not in our online store. Another reason may be that we only produce some products in limited quantities.
Either way, please contact us here if this is the case and we will make sure you get your desired item right away.
Can I see Avanyah clothing in person before purchasing?
We are represented at various festivals and events across Europe. These are great opportunities to see our unique fashion first hand, try on our high quality clothing and maybe even meet some of the artists behind the designs. You are also welcome to visit us in our main storage area and try on the desired garments on site.
How can I stay updated with new releases and offers from Avanyah?
Subscribe to our newsletter and follow us on social media for the latest in unique fashion releases, exclusive offers, and behind-the-scenes content from our art collective.
How can I track my order?
We’re thrilled to let you know that as soon as your order is on its way, you’ll receive a special email from us. This email will include a tracking number, which is like a magic key that lets you follow your order’s journey every step of the way to your doorstep.
We understand how important it is for you to receive your order smoothly, so if you happen to run into any snags or if there’s anything at all you’re curious about regarding your order’s status, please don’t hesitate to reach out to our customer service team. We’re here to ensure your experience is as delightful as possible, from click to delivery.
Do you sell gift cards in your online shop?
Yes, gift cards are available!
Giving a gift card / voucher is a way where we can show our appreciation and love. Let’s make someone happy together with this special treat. If you wish to have a specific voucher code, such as “Happy Birthday” or text, please enter the text in the “order notes” box at the checkout page when completing your order.
Please note that Avanyah gift certificates are paperless! You will receive an email with your gift certificate design printable. On this they will find the voucher code to redeem. This is to save you shipping costs, as well as minimize our impact on the environment and reduce shipping emissions.
Get your gift vouchers now!
Delivery and Returns
What are Avanyah's shipping options and costs?
We offer international shipping with various shipping options, from standard to express shipping. Shipping costs are calculated according to destination and parcel size and displayed at checkout. For information in advance, please visit our delivery terms page.
What is the return policy for Avanyah Fashion?
At Avanyah, we understand that festival fashion choices can sometimes miss the mark, leading to disappointment during what should be a joyful and vibrant time. That’s why we proudly offer a hassle-free return policy that ensures you can shop with complete confidence. If you’re not satisfied with your purchase for any reason, simply return it within 14 days in its original condition and packaging for a full refund. Our goal is to make your shopping experience as enjoyable as possible, allowing you to focus on what truly matters: achieving the perfect look that enhances your festival experience and reflects your unique style. We are here to support you in finding that ideal outfit that will make you shine and create unforgettable memories.
Check Out & Payments
What payment methods are accepted on the Avanyah website?
At Avanyah, we strive to make your shopping experience as effortless and enjoyable as possible, right from discovering your favorite alternative clothing pieces to completing your purchase.
We understand the importance of providing flexible payment options to accommodate the diverse preferences of our valued customers. That’s why we’re delighted to offer a wide range of payment methods on our website. Here’s what you can use to complete your purchases:
Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. It’s a quick and secure way to shop online.
PayPal: For those who prefer the convenience of PayPal, we’ve got you covered. You can use your PayPal account for a smooth and secure checkout process.
Additional Payment Options: Depending on your location, we may offer additional payment methods to ensure that everyone has access to our unique collection. These options will be displayed at checkout, so you can choose the one that works best for you.
How to Use Your Preferred Payment Method:
Select Your Items: Browse our selection of alternative clothing and accessories and add your favorites to your cart.
Proceed to Checkout: Once you’re ready, navigate to your cart and proceed to checkout.
Choose Your Payment Method: At the checkout page, you’ll be prompted to select your preferred payment method. Choose the one that you’d like to use for this purchase.
Enter Payment Details: Fill in the necessary details based on the payment method you selected.
Complete Your Purchase: Review your order to ensure everything is correct, then complete your purchase. You’ll receive a confirmation email shortly after.
We’re committed to ensuring your payment and personal information are protected with the highest level of security. If you have any questions about our payment options or need assistance during your checkout process, please don’t hesitate to reach out to us. Our friendly customer service team is here to help make your shopping experience with Avanyah as pleasant and straightforward as possible.
Partnerships & Wholesale
How can my store become an Avanyah reseller?
Contact us with the following details
- Your store’s name & location
- How long you’ve been in business
- The types of alternative fashion products you’re interested in
Once we receive your inquiry, our wholesale team will provide you with details on our wholesale rates, terms, and conditions, ensuring a mutually beneficial partnership.
With our low MOQs, you can start with a small selection and scale up as demand grows. We’ll provide branding and promotional support to help you effectively showcase Avanyah’s one-of-a-kind designs to your customers.
Avanyah isn’t just about fashion—it’s about building a culture that embraces diversity, self-expression, and freedom. By becoming a reseller, you’re not just selling clothes; you’re sharing a vision of creativity and individuality with your customers.
We’d love to have you on board! For more details or any questions, reach out today—let’s bring something truly special to your customers.
