Avanyah's help Center
Welcome to the Avanyah FAQ page, where we dive into everything you need to know about our unique festival fashion, sustainable clothing, and how we collaborate with artists and art collectives to bring you unique fashion that stands out at festivals and beyond. Whether you’re gearing up for psychedelic trance festivals, searching for that perfect festival outfit, or a B2B client interested in our festival shop offerings, we’ve got you covered.
Didn’t find your answer here? Contact us at office@avanyah.com. We’re always happy to help!
What shipping options are available and how much do they cost?
We offer both standard shipping with transparent rates calculated during the ordering process based on your destination and order quantity, as well as express shipping on request. We proudly support international shipping for all festival clothing and psychedelic clothing collections. For information in advance, please visit our delivery terms page.
Can I track my order?
Yes. You’ll receive a tracking number by email once your order has shipped. Use this to follow your package online. Need help? Our support team is just an email away.
What is your return & exchange policy?
At Avanyah, we understand that festival fashion choices can sometimes miss the mark, leading to disappointment during what should be a joyful and vibrant time. That’s why we proudly offer a hassle-free return policy that ensures you can shop with complete confidence. If you’re not satisfied with your purchase for any reason, simply return it within 14 days in its original condition and packaging for a full refund. Our goal is to make your shopping experience as enjoyable as possible, allowing you to focus on what truly matters: achieving the perfect look that enhances your festival experience and reflects your unique style. We are here to support you in finding that ideal outfit that will make you shine and create unforgettable memories. Visit our delivery page for step-by-step guidance.
What happens if my parcel is lost or damaged?
In rare cases of damage or loss, please contact us immediately. We’ll investigate with the carrier and arrange a replacement or refund.
Do you ship internationally?
Yes! We offer international shipping. Delivery times and fees vary by country and are calculated at checkout.
Can I change or cancel my order after placing it?
Yes, of course. If you have made a mistake with your order or need to make changes, please contact us as soon as possible after completing your order with your order number. If your order has already been dispatched, we will unfortunately not be able to reimburse the costs of return transportation.
What payment methods are accepted on the Avanyah website?
At Avanyah, we strive to make your shopping experience as effortless and enjoyable as possible, right from discovering your favorite alternative clothing pieces to completing your purchase.
We understand the importance of providing flexible payment options to accommodate the diverse preferences of our valued customers. That’s why we’re delighted to offer a wide range of payment methods on our website. Here’s what you can use to complete your purchases:
Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. It’s a quick and secure way to shop online.
PayPal: For those who prefer the convenience of PayPal, we’ve got you covered. You can use your PayPal account for a smooth and secure checkout process.
Additional Payment Options: Depending on your location, we may offer additional payment methods to ensure that everyone has access to our unique collection. These options will be displayed at checkout, so you can choose the one that works best for you.
How to Use Your Preferred Payment Method:
Select Your Items: Browse our selection of alternative clothing and accessories and add your favorites to your cart.
Proceed to Checkout: Once you’re ready, navigate to your cart and proceed to checkout.
Choose Your Payment Method: At the checkout page, you’ll be prompted to select your preferred payment method. Choose the one that you’d like to use for this purchase.
Enter Payment Details: Fill in the necessary details based on the payment method you selected.
Complete Your Purchase: Review your order to ensure everything is correct, then complete your purchase. You’ll receive a confirmation email shortly after.
We’re committed to ensuring your payment and personal information are protected with the highest level of security. If you have any questions about our payment options or need assistance during your checkout process, please don’t hesitate to reach out to us. Our friendly customer service team is here to help make your shopping experience with Avanyah as pleasant and straightforward as possible.
Is your checkout process secure?
Absolutely. Our checkout is SSL-encrypted and PCI DSS compliant. Our secure checkout system protects your data from the moment you begin your purchase.
Is my personal information secure?
Yes. Avanyah adheres to GDPR standards. Your data is never shared or sold. It’s used solely to process orders and, with your consent, to send promotional content. As a brand rooted in ethical fashion, we take your privacy seriously. For more information, please visit our privacy page.
Do you send marketing emails?
Only if you’ve opted in. You can unsubscribe anytime via the link in our emails.
How do I contact customer support?
Email us at office@avanyah.com. We respond within 1–2 business days, depending on the season. If you haven’t received a reply, please check your spam folder and follow up.
How can I become a wholesale partner?
We love working with retailers who share our values and partner with us for alternative fashion and festival wear. Visit our collaboration page for more details to get started.
Is your checkout process secure?
Absolutely. Our checkout is SSL-encrypted and PCI DSS compliant. Our secure checkout system protects your data from the moment you begin your purchase.
Do B2B clients get exclusives?
Yes. Select partners gain access to exclusive designs and limited collections of alternative fashion and festival wear.
Do you offer marketing support?
Yes, we offer high-resolution images, lookbooks, POS materials and promote your store via our social media platforms and our newsletter.
Can I request a custom collection for my shop?
Yes, depending on timeline and quantity. Let’s create some unique clothing collections together.
Where can I find Avanyah at festivals?
You’ll find us at some of the biggest psytrance festivals, alternative events, and gatherings across Europe. We regularly attend psychedelic trance festivals like Ozora, Psy-Fi Festival and others. For the latest updates on our festival clothing and trippy clothes collections on tour, follow us on Instagram, check out our events calendar and subscribe to our newsletter.
Can I buy directly at your market stall?
Absolutely! Try on outfits, discover exclusive designs, and enjoy special festival discounts on trippy clothes and festival clothing.
Can I order online before the event?
Of course you can! Order in advance to receive your desired garments in time for the event or festival. Please check shipping times and costs already before the checkout. If the Avanyah Shop is at your next event or festival, you can also arrange a pick-up at the booth.
Can I collaborate with Avanyah for an event?
Yes., if you’re an organizer or fellow vendor, contact us to discuss joint ventures or b2b partnerships featuring our festival fashion, rave wear and wearable art.
Where are Avanyah products made?
Our garments are ethically handcrafted in Bali, Indonesia. We prioritize fair wages and safe working conditions, reflecting our commitment to ethical fashion. You can find more details here.
Are your products sustainable?
Yes, we at Avanyah use organic cotton, bamboo, recycled fabrics and eco-friendly dyes whenever we can. We also focus on minimizing packing materials and using the most environmentally friendly shipping methods possible. Sustainability and eco-friendly materials are core values of our brand.
Do you offer custom orders?
Yes, from time to time. Send us an e-mail to office@avanyah.como or via the contact form provided for this purpose on our factory page with your idea and we will let you know whether an order with customized designs is immediately possible.
How do I wash and care for my clothes?
To maintain the quality of your alternative fashion and psychedelic clothing, you will find material and care instructions for each product on the respective product page. If you also require assistance in selecting your size, please visit our size guide for further information and on the respective product page of the individual garments.
How do I stay updated with new collections?
Follow us on social media and subscribe to our newsletter for the latest drops, artist collabs, and festival news. Furthermore, we recommend that you visit our online store from time to time, as well as other sales channels for Avanyah’s alternative clothing.
How do I join the Avanyah community?
Sign up via our website for early access to drops, exclusive offers, and festival invites. Join the tribe of rave wear lovers and art-inspired clothing fans.
What are Magic Box raffles?
“Fashion That Paints Your Story” – Share a photo wearing your favorite Avanyah piece, tag us with #avanyahclothing, and enter to win a Magic Box full of surprises, like unique products, great treats, art to wear and lots of fun!
Do you offer a loyalty program?
Coming soon! Our loyalty program will reward returning customers with points and discounts and offer a range of other benefits and deals. We will start soon – stay tuned!
