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FAQ
Avanyah's help & Support Center
Welcome to the Avanyah FAQ page, where we dive into everything you need to know about our unique festival fashion, sustainable clothing, and how we collaborate with artists and art collectives to bring you unique fashion that stands out at festivals and beyond. Whether you’re gearing up for psychedelic trance festivals, searching for that perfect festival outfit, or a B2B client interested in our festival shop offerings, we’ve got you covered.
Shopping & Orders
At Avanyah, we offer two distinct types of coupons to provide you with exclusive deals and discounts:
Whether men’s or women’s clothing, each of our products has a size chart integrated into the product description. Our size guide will help you to find the perfect fit for you. For personalized advice, our customer service team is always ready to assist you.
We are represented at various festivals and events across Europe. These are great opportunities to see our unique fashion first hand, try on our high quality clothing and maybe even meet some of the artists behind the designs. You are also welcome to visit us in our main storage area and try on the desired garments on site.
Subscribe to our newsletter and follow us on social media for the latest in unique fashion releases, exclusive offers, and behind-the-scenes content from our art collective.
We’re thrilled to let you know that as soon as your order is on its way, you’ll receive a special email from us. This email will include a tracking number, which is like a magic key that lets you follow your order’s journey every step of the way to your doorstep.
We understand how important it is for you to receive your order smoothly, so if you happen to run into any snags or if there’s anything at all you’re curious about regarding your order’s status, please don’t hesitate to reach out to our customer service team. We’re here to ensure your experience is as delightful as possible, from click to delivery.
Yes, gift cards are available!
Giving a gift card / voucher is a way where we can show our appreciation and love. Let’s make someone happy together with this special treat. If you wish to have a specific voucher code, such as “Happy Birthday” or text, please enter the text in the “order notes” box at the checkout page when completing your order.
Please note that Avanyah gift certificates are paperless! You will receive an email with your gift certificate design printable. On this they will find the voucher code to redeem. This is to save you shipping costs, as well as minimize our impact on the environment and reduce shipping emissions.
Get your gift vouchers now!
Due to differences in the respective assortments, you may have seen certain designs in our shop at various festivals and markets, but not in our online store. Another reason may be that we only produce some products in limited quantities.
Either way, please contact us here if this is the case and we will make sure you get your desired item right away.
Delivery and Returns
We offer international shipping with various shipping options, from standard to express shipping. Shipping costs are calculated according to destination and parcel size and displayed at checkout. For information in advance, please visit our delivery terms page.
hank you so much for reaching out. We’re genuinely excited for you to experience the joy and unique style of Avanyah pieces. It’s our heartfelt desire for you to absolutely love what you order. However, we completely understand that sometimes things might not turn out as expected, and that’s okay! We want to ensure you’re fully satisfied with your purchases.
If you find yourself not entirely happy with your items, we warmly invite you to take advantage of our return policy. You have [specify the period] from the day you receive your order to decide if you wish to return any items. To ensure a smooth return process, we ask that all items be in their untouched condition, unworn, unwashed, and with all original tags attached.
Review our Terms and Conditions to proceed accordingly. Before you begin the returns process, please take a moment to read our full returns policy on the Terms and Conditions page of our website.
This will give you a full picture of which items are eligible for return and any special guidelines to follow.
Product Information
Check Out & Payments
Thank you for reaching out to us with your question. At Avanyah, we strive to make your shopping experience as effortless and enjoyable as possible, right from discovering your favorite alternative clothing pieces to completing your purchase.
We understand the importance of providing flexible payment options to accommodate the diverse preferences of our valued customers. That’s why we’re delighted to offer a wide range of payment methods on our website. Here’s what you can use to complete your purchases:
Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. It’s a quick and secure way to shop online.
PayPal: For those who prefer the convenience of PayPal, we’ve got you covered. You can use your PayPal account for a smooth and secure checkout process.
Additional Payment Options: Depending on your location, we may offer additional payment methods to ensure that everyone has access to our unique collection. These options will be displayed at checkout, so you can choose the one that works best for you.
How to Use Your Preferred Payment Method:
Select Your Items: Browse our selection of alternative clothing and accessories and add your favorites to your cart.
Proceed to Checkout: Once you’re ready, navigate to your cart and proceed to checkout.
Choose Your Payment Method: At the checkout page, you’ll be prompted to select your preferred payment method. Choose the one that you’d like to use for this purchase.
Enter Payment Details: Fill in the necessary details based on the payment method you selected.
Complete Your Purchase: Review your order to ensure everything is correct, then complete your purchase. You’ll receive a confirmation email shortly after.
We’re committed to ensuring your payment and personal information are protected with the highest level of security. If you have any questions about our payment options or need assistance during your checkout process, please don’t hesitate to reach out to us. Our friendly customer service team is here to help make your shopping experience with Avanyah as pleasant and straightforward as possible.
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Partnerships & Wholesale
Here’s how you can start the process of becoming an Avanyah reseller:
Reach Out to Our Wholesale Team: Simply send us an email at [wholesale@avanyah.com] (remember to replace this with your actual contact email), expressing your interest in becoming a reseller. Please include some basic information about your store, such as its location, how long you’ve been in business, and the types of products you’re interested in.
Wholesale Rates and Terms: Once we receive your inquiry, our wholesale team will get in touch with you to provide detailed information about our competitive wholesale rates, terms, and conditions. We strive to offer rates that are both attractive and realistic, recognizing the importance of a beneficial partnership.
Marketing Support: We understand that the success of our resellers is a key part of our success. That’s why we offer marketing support to help you effectively promote Avanyah products in your store. This includes high-quality images, product descriptions, and promotional materials.
Low Minimum Order Quantities (MOQs): We want to make our unique fashion accessible to stores of all sizes, which is why we offer low MOQs. This allows you to test our products in your store without a significant upfront investment.
A Personal Touch: Our team is dedicated to building strong, lasting relationships with all our resellers. We’re here to answer any questions you might have and to support you as you introduce Avanyah to your customers.
Becoming an Avanyah reseller is about more than just business; it’s about joining a community that celebrates creativity, diversity, and the joy of expression through fashion. We can’t wait to welcome you into our network and to see our creations come to life in your store.
If you have any questions or need further information, please don’t hesitate to reach out. We’re here to help every step of the way.
Thank you once again for your interest. We’re looking forward to the possibility of working together and bringing something truly special to your customers.
Becoming part of the Avanyah family is about more than just wearing our clothes; it’s about embracing a lifestyle of creativity, connection and collaboration. You can join us by visiting our store at festivals to share a smile, participating in art projects or exploring partnership opportunities. At Avanyah, we cherish the moments of joy and connection we create with our community. Your support, whether it’s through buying our clothes, striking up a conversation or simply sharing a smile, is invaluable. Learn more about how you can be a part of our vision and create lasting memories together.
Here’s how you can start the process of becoming an Avanyah reseller:
Reach Out to Our Wholesale Team: Simply send us an email at [wholesale@avanyah.com] (remember to replace this with your actual contact email), expressing your interest in becoming a reseller. Please include some basic information about your store, such as its location, how long you’ve been in business, and the types of products you’re interested in.
Wholesale Rates and Terms: Once we receive your inquiry, our wholesale team will get in touch with you to provide detailed information about our competitive wholesale rates, terms, and conditions. We strive to offer rates that are both attractive and realistic, recognizing the importance of a beneficial partnership.
Marketing Support: We understand that the success of our resellers is a key part of our success. That’s why we offer marketing support to help you effectively promote Avanyah products in your store. This includes high-quality images, product descriptions, and promotional materials.
Low Minimum Order Quantities (MOQs): We want to make our unique fashion accessible to stores of all sizes, which is why we offer low MOQs. This allows you to test our products in your store without a significant upfront investment.
A Personal Touch: Our team is dedicated to building strong, lasting relationships with all our resellers. We’re here to answer any questions you might have and to support you as you introduce Avanyah to your customers.
Becoming an Avanyah reseller is about more than just business; it’s about joining a community that celebrates creativity, diversity, and the joy of expression through fashion. We can’t wait to welcome you into our network and to see our creations come to life in your store.
If you have any questions or need further information, please don’t hesitate to reach out. We’re here to help every step of the way.
Thank you once again for your interest. We’re looking forward to the possibility of working together and bringing something truly special to your customers.
Partnerships & Wholesale
FAQ
PARTNERSHIPS & WHOLESALE
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